tunasFrequently Asked Questions

During registration on tunas, you provide a username, email address, password, date of birth, mobile number, and full name. We ask for your city of residence (for example, Jakarta, Surabaya, Bandung, Medan, or Semarang). You must accept our Terms & Conditions and Privacy Policy before account creation. After registration, your account is active and you can deposit funds. Before your first withdrawal, we ask you to verify your identity by submitting a copy of your ID and proof of residence, a process called KYC verification. This verification protects your account and complies with our security practices.

If you forget your password, click the "Forgot your password?" link on the tunas login page. Enter your email address or username. We send a password-reset link to your registered email. Click the link and follow the on-screen steps to set a new password. The link is valid for one hour. If you do not see the email, check your spam folder. If you cannot access your registered email address, contact our support team with proof of account ownership, such as recent transaction details or the mobile number linked to your account. We can help you regain access to tunas.

Yes, we accept bank transfers from online payment, e-wallet, mobile banking, and local payment on tunas. Go to the Deposit page, select "Bank Transfer," and choose your bank. We provide an account number and reference code. Transfer funds to that account, and your balance updates within one business day. We also support e-wallets: online payment, e-wallet, mobile banking, local payment, and online payment, which often process faster. e-wallet is available for all Indonesian payment methods. Choose the option that works best for you. Withdrawals follow the same process in reverse: select your preferred payment method and request a payout from your tunas balance.

Promotion codes on tunas are entered during registration or in your account settings under "Promotions" or "Bonus Code." Check your email or the tunas promotions page for active offers. Some promotions are applied automatically when you make a qualifying deposit. For example, new users may qualify for a welcome bonus when they deposit for the first time, or you may receive bonus credit during Idul Fitri, Idul Adha, or other holidays. Others require a code. If you have a code, enter it in the bonus-code field and follow the on-screen instructions. We do not email unsolicited promotion codes, so verify any code you receive through tunas directly before using it.

Deposit minimums and maximums on tunas vary by payment method. E-wallets such as mobile banking, local payment, online payment, and e-wallet typically support deposits from small amounts up to a daily limit set by your wallet provider. Bank transfers via mobile banking, local payment, online payment, or e-wallet may have different minimums and maximums. Check the tunas Deposit page; it displays the range for each payment method before you proceed. mobile banking and local payment follow similar patterns. If you have questions about a specific method, our support team can advise. All deposits are added to your tunas balance immediately upon confirmation, and you can use them across casino, slots, and sportsbook markets.

tunas offers football betting (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), esports markets (Mobile Legends, Free Fire, PUBG Mobile), badminton, and MotoGP. Our live-dealer section includes blackjack, roulette, baccarat, and Dragon Tiger with real dealers in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. All games and markets are accessible from one unified tunas account. You can switch between categories without logging out. Your balance flows across all sections, so winnings from one market can be used to place bets or play slots in another.

We protect your data using SSL encryption, secure password hashing, and encrypted storage. Your personal information—name, email, mobile number, and payment details—is stored on secure servers and is not shared with third parties without your consent, except as required by law or to process your transactions. We use your data only to operate tunas, process deposits and withdrawals, and communicate with you about your account. You can review our full data-handling practices in our Privacy Policy. If you suspect unauthorized access to your tunas account, change your password immediately and contact support. We also offer optional two-factor authentication for added security.

You can contact our support team via email or in-app messaging on tunas. Check the tunas Help or Contact section in your account for the support email address. We respond to inquiries within one business day. Include your username and a clear description of your issue. For account security reasons, we do not process password resets or sensitive account changes via email; use the password-reset link on the tunas login page instead. For questions about deposits, withdrawals, payments via online payment, e-wallet, mobile banking, or other methods, or about your account status, email support is appropriate.