tunasTerms of Use

We at tunas set out these terms to define how our platform operates, what we require from account holders, and how disputes are resolved. By accessing tunas, you agree to these terms. If you do not agree, you should not use our service.

Our tunas platform is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We reserve the right to restrict access to users in prohibited jurisdictions.

These terms cover account opening, deposits and withdrawals, bonus eligibility, game rules, settlement, and dispute resolution. We encourage you to read them carefully before you start using tunas.

Account Opening and Eligibility on tunas

To open an account on tunas, you must be at least 18 years old and a resident of a jurisdiction where our services are available. You provide your name, date of birth, email address, and payment method during registration. We verify this information against public records and payment provider databases to confirm your identity.

We require identity verification (KYC) before you can withdraw winnings from tunas. You upload a photo of your ID, confirm your date of birth, and verify your payment method. Verification typically completes within one business day. If we cannot verify your identity, we may suspend your account pending additional documentation.

You are responsible for keeping your tunas account password confidential. We recommend a password of at least 12 characters mixing uppercase, lowercase, numbers, and symbols. If you suspect your account has been compromised, contact our support team immediately. We are not liable for unauthorized access if you have shared your password or failed to secure your account.

Deposits and Withdrawals

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, or e-wallet. Deposits are credited to your tunas wallet within one to three minutes of confirmation. Once credited, you can use your balance across all tunas games and betting markets.

To withdraw, you navigate to your account wallet, select "Withdraw," choose your payment method, and enter the amount. We process withdrawals subject to verification windows. Your request is reviewed to confirm your identity and account history match your withdrawal details. Once approved, funds transfer to your chosen payment method. Bank transfers may take longer than e-wallet transfers depending on your bank's processing time.

We reserve the right to refuse or delay a withdrawal if we suspect fraud, money laundering, or violation of these terms. We may request additional documentation to verify the source of your funds or the legitimacy of your account activity.

Bonus Terms and Eligibility

We offer welcome bonuses, weekly cashback, referral rewards, and tournament bonuses on tunas. Each promotion has specific eligibility requirements and terms. We describe these terms in the promotions section before you claim a bonus.

Weekly cashback is calculated every Monday based on your net losses across all tunas games during the prior week. Cashback is credited as bonus balance subject to a playthrough requirement. Your cashback percentage depends on your current tier level. Tier status resets monthly.

Referral bonuses are credited when your referred friend makes their first deposit and completes account verification. Both you and your friend receive credit. There is no limit on referrals you can make.

We reserve the right to cancel or modify any promotion at any time. If we suspect abuse (for example, opening multiple accounts to claim bonuses repeatedly, or colluding with other players), we may forfeit bonus funds and suspend your account.

Game Rules and Settlement on tunas

All tunas games operate on published odds and rules. We display these rules before you place a bet or start a game. By placing a bet or playing a game, you accept the rules as stated.

If a match is postponed, cancelled, or voided by the league or federation, we void all bets on that match and return stakes to your account. If a match result is disputed or overturned after settlement, we may adjust your account balance to reflect the corrected result.

We use certified random number generators (RNG) for all slot games. These generators are tested and certified by independent auditors to ensure fairness. The odds and payout percentages for each game are published in the game rules.

Dispute Resolution

If you believe we have made an error in settling a bet or calculating your balance, contact our support team via email or in-app messaging. Provide details of the disputed bet, the date, and the amount. We will investigate and respond within one business day.

If we cannot resolve your dispute, you may escalate to our dispute resolution team. We will review the evidence and make a final determination. Our decision is binding unless you have grounds to appeal under local law.

We do not accept disputes more than 30 days after the bet was settled. If you believe a settlement was incorrect, report it within 30 days or you forfeit your right to dispute.

Jurisdiction and Liability

Our tunas platform is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. If you access tunas from a prohibited jurisdiction, you do so at your own risk and in violation of local law. We are not responsible for any legal consequences you may face.

We are not liable for losses resulting from technical failures, internet outages, or third-party payment provider errors. We maintain standard security practices and backup systems, but we cannot guarantee uninterrupted service.

These terms are governed by the laws of the jurisdiction where tunas is registered. Any legal action arising from these terms must be brought in the courts of that jurisdiction.