tunas Privacy Policy
This page describes what we collect when you use tunas and how we keep that data protected. Our privacy practices are built around transparency: we collect only the information necessary to operate our platform, verify your identity, process payments, and comply with local law.
We at tunas take your data security seriously. We use SSL encryption to protect data in transit, hash passwords so they are never stored in plain text, and store your payment details in encrypted format. Your data is kept separate from our game and betting systems; payment providers and game operators receive only anonymized betting information, never your personal details.
Our services are available only where local law permits. If you are a resident of a jurisdiction where online wagering is prohibited, you should not use tunas. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect on tunas
We collect data in three categories: identity information, transaction history, and activity logs.
Identity Information
When you register for tunas, we collect your full name, date of birth, email address, and phone number. We require this information to verify your age () and confirm your identity for account opening and deposit processing.
Before you can withdraw winnings, we require identity verification (KYC). You upload a photo of your ID, and we verify it against public databases to confirm your name and date of birth match your account. We also verify your payment method (your DANA, e-wallet, mobile banking, local payment, or bank account details) to ensure the withdrawal destination belongs to you.
We collect your payment information (account number, e-wallet ID) only to process deposits and withdrawals. We never store full credit card numbers or full bank account numbers in plain text. Payment details are encrypted and segregated from our core betting systems.
Transaction and Activity Data
We log every deposit, withdrawal, bet placement, and game result. This data is necessary to calculate your account balance, determine cashback eligibility, process tier progression, and investigate disputes. We also log login timestamps, IP addresses, and device information to detect fraud and unauthorized access.
We retain transaction and activity logs for at least three years. After three years, we anonymize older logs so they cannot be linked back to you.
How We Use Your Data
We use your data for five purposes: to operate tunas, verify your identity, process payments, comply with law, and prevent fraud.
Operating tunas
We use your data to maintain your account, calculate your balance, track your bets, determine promotion eligibility, and respond to your support requests. This data flows through our internal systems only; we do not share it with game providers or sportsbook operators except to tell them "a bet was placed" and "the bet settled at X amount" without linking that information to your name or ID.
Payment Processing
We share your payment information with payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank — mobile banking, local payment, online payment, e-wallet) only to process your deposit or withdrawal. Payment providers are bound by their own privacy policies and data protection laws.
Compliance and Fraud Prevention
We may share your data with local authorities or payment providers if we suspect fraud, money laundering, or violation of our terms. We also may flag unusual account activity (rapid deposits and withdrawals, betting patterns that suggest collusion) for manual review.
Marketing Communications
We may send you promotional emails about new games, tournaments, or bonus offers on tunas. You can opt out of marketing emails by clicking "unsubscribe" in any email or updating your account settings. We will not share your email address with third parties for marketing purposes.
Your Rights on tunas
Under most privacy laws, you have the right to request access to your data, correct inaccurate data, or request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team via email or in-app messaging.
If you request deletion of your account, we will retain your transaction history for at least three years to comply with local law and dispute resolution requirements. We will not use this data for marketing or account operations after deletion.
Key takeaways
- We collect name, date of birth, email, phone, and payment information
- Payment details are encrypted and stored separately from betting systems
- We log all transactions and activity for at least three years
- We share data with payment providers only to process deposits and withdrawals
- You can request access, correction, or deletion of your data at any time
Cookies and Tracking
We use cookies to remember your login session and store your language preference. Cookies do not contain personal information; they are small text files that let tunas recognize your device when you return. You can disable cookies in your browser, but this may affect your ability to log in.
We may use analytics tools (such as Google Analytics or similar services) to track visitor behavior on tunas. These tools collect anonymized data about pages visited, time spent, and traffic sources. This data does not identify you personally; it helps us understand how tunas is used and improve our platform.
Data Location and Cross-Border Transfer
Our servers and databases may sit outside your jurisdiction. By using tunas, you consent to your data being stored and processed outside your country. We transfer data across borders only as necessary to operate our platform and comply with law. We protect cross-border transfers using encryption and standard contractual clauses.
Third-Party Links
Our tunas website may link to other websites or payment providers. We are not responsible for the privacy practices of third-party sites. If you click a link to another site, review their privacy policy before sharing data.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or local law. We will notify you of material changes by email or through a prominent notice on tunas. Your continued use of tunas after an update constitutes acceptance of the updated policy.
Contact tunas
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via email or in-app messaging. We will respond within one business day.